Please - do not send e-mail direct to the SDR-RADIO.com team unless absolutely necessary.

• Every reply to a direct e-mail is read by just one person - you.
• Every reply made in the Yahoo! group is read by many hundreds of people who can also help you with your problem.
• The SDR-RADIO team do not know all the answers!

If you need help:

• Look at the Yahoo! Mailing List - this is the most active user group.
• Other RFspace groups are:SDR-IQ SDR-IP SDR-14 IF-2000 CuteSDR NetSDR

The mailing list for support questions and general SDR comment is hosted on the Yahoo! servers.

While the program is running the logfile is displayed by selecting Tools from the ribbon bar at the top of the display.

Storage

Starting with build 491 the console and server create logfiles in the user's own storage folder, which is:

• XP: C:\Documents and Settings\<username>\Application Data\SDR-RADIO.com
• VISTA, Windows 7: C:\Users\<username>\AppData\Roaming\SDR-RADIO.com

In both cases <username> is your Windows username.

The console logfile name has the format SDRRadioConsoleLogfile_<date> <time>.txt for example SDRRadioConsoleLogfile_01-Dec-2010 201359.txt .

The server logfile name has the format SDRRadioServerLogfile_<date> <time>.txt for example SDRRadioServerLogfile_01-Dec-2010 201359.txt .

If the program closes correctly the logfile is deleted, if it crashes the logfile is left in the folder. Note: you can always delete unwanted logfiles.

Sending Logfiles in Yahoo!

To post the logfile in the Yahoo! group simply add it as an attachment to an e-mail, the Yahoo! group allows attachments.

The list of frequently asked questions is available here. 

Use these key assignments in custom devices such as the Griffin Powermate and Contour Shuttle Xpress.

Sometimes it can be necessary to change the installed USB driver.

The driver version required for the SDR-IQ is 2.04.16 from www.ftdichip.com - this driver cannot be downloaded from the FTDICHIP website as it has been superceeded, but you can download it by clicking here.

With your SDR-IQ connected to your computer just extract and run this executable - it will change the drivers to version 2.04.16 as required by the SDR-RADIO console.

Note: do not install the latest driver without confirming with RFspace Inc. or SDR-RADIO.com GmbH that it works correctly.