Please - do not send e-mail direct to the SDR-RADIO.com team unless absolutely necessary.
If you need help:
Use these key assignments in custom devices such as the Griffin Powermate and Contour Shuttle Xpress.
While the program is running the logfile is displayed by selecting Tools from the ribbon bar at the top of the display.
Starting with build 491 the console and server create logfiles in the user's own storage folder, which is:
In both cases <username> is your Windows username.
The console logfile name has the format SDRRadioConsoleLogfile_<date> <time>.txt for example SDRRadioConsoleLogfile_01-Dec-2010 201359.txt .
The server logfile name has the format SDRRadioServerLogfile_<date> <time>.txt for example SDRRadioServerLogfile_01-Dec-2010 201359.txt .
If the program closes correctly the logfile is deleted, if it crashes the logfile is left in the folder. Note: you can always delete unwanted logfiles.
To post the logfile in the Yahoo! group simply add it as an attachment to an e-mail, the Yahoo! group allows attachments.
The mailing list for support questions and general SDR comment is hosted on the Yahoo! servers:
If your SDR-IQ or SDR-14 hangs when starting please follow these instructions.
The console is designed to run 'as-is' on any system you can buy today, for some older systems it may be necessary to adjust various options.
More...
If you get a crash in any component with a Please Wait message just follow these steps.
The following firmware is supported:
The list of frequently asked questions is available here.
When requesting assitance from the support team it always helps if you can supply a screenshot. More...
To interface with the SDR-RADIO.com console using a serial port protocol you use the CAT command syntax originally designed by Kenwood. Click here for more information.
For additional interfacing information contact simon@sdr-radio.com.
Other interfaces such as DDE and TCP/IP will be added when required
Sometimes it can be necessary to change the installed USB driver.
The driver version required for the SDR-IQ is 2.04.16 from www.ftdichip.com - this driver cannot be downloaded from the FTDICHIP website as it has been superceeded, but you can download it by clicking here.
With your SDR-IQ connected to your computer just extract and run this executable - it will change the drivers to version 2.04.16 as required by the SDR-RADIO console.
Note: do not install the latest driver without confirming with RFspace Inc. or SDR-RADIO.com GmbH that it works correctly.