Support

Support

If you've got a problem please do not send e-mail direct to me (simon@sdr-radio.com).

No E-Mail !

Other than crash dumps, please do not send e-mail direct to me (simon@sdr-radio.com).

  1. I don't have all the answers, you will get a much better response from members of the online forums and mailing list.
  2. There are several thousand users of this software; I can't provide timely support by direct e-mail.
  3. I may be away on holiday or the mail can be lost in the many spam mails I receive.


FAQ

The frequently asked questions are here.

Something's Broken?

Latest Kit

Make sure you are using the latest kit as your problem may have been fixed.


Crash Dumps

Please upload crash dumps to the cloud (Dropbox, One Drive, ...) and send an email to me, simon@sdr-radio.com. More...


Got A Question?

Mailing List

A traditional mailing list is hosted at https://sdr-radio.groups.io . A great way to get support with standard e-mail.


Online Forum

Start a new thread in the online support forum with a summary of the problem in the Subject field.
Include:


  • Screenshot - this is essential. 👈
  • Logfile - can help sometimes. 👈
  • Description of your computer if the problem is performance-related.
  • Videos - usually videos don't help, screenshots are much better.
  • Don't use a mobile phone.
  • More information is here.
  • Videos should be shared on the cloud.


Screenshots & Logfiles

🔗 Screenshots and logfiles should be attached, not entered in the body of the message as images will have the resolution reduced. Provide as much information as you can. And don't forget the screenshot!

Mailing List

Online Forum

List of Services

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